This Privacy Policy outlines how FLUFFY HERO PTE. LTD. collects, processes, retains, and protects personal data obtained from visitors and consumers who interact with www.briskpetsafe.com (hereinafter referred to as the “Website”).

We operate in compliance with the Singapore Personal Data Protection Act 2012 (PDPA) and the EU General Data Protection Regulation (GDPR).

1. DATA CONTROLLER

The legal entity responsible for the collection and processing of your personal data is:

  • Company Name: FLUFFY HERO PTE. LTD.
  • Registration Number: 202205131C
  • Registered & Corporate Address: 53 Ubi Avenue 1, Singapore 408934
  • Telephone Contact: +65 68407855
  • Electronic Mail: indoor@briskpetsafe.com

2. PERSONAL DATA WE COLLECT

To process orders and maintain standard commercial relations, we collect the following categories of personal information provided directly by you during the procurement process:

  • Identity Data: Full legal name.
  • Contact Data: Electronic mail address, physical shipping address, geographical billing address, and telephone number.
  • Transaction Data: Particulars regarding items purchased, order numerical identifiers, and specific transactional values.

3. PURPOSE AND LEGAL BASIS FOR PROCESSING

We process personal information under strict legal grounds as defined by Singapore and European statues:

  • Performance of a Contract: To execute, process, and ship orders to your designated location.
  • Legal Compliance: To maintain precise corporate, financial, and tax records in accordance with relevant statutory obligations.
  • Legitimate Interests: To correspond with customers regarding transactions and address direct inquiries.

4. PAYMENT PROCESSING

All financial transactions conducted on the Website are processed externally. Payment processing is handled comprehensively by our integrated provider, Stripe.

When executing a purchase, your financial credentials, credit card details, and billing parameters are transmitted directly to Stripe via encrypted interfaces. FLUFFY HERO PTE. LTD. does not view, collect, or store your credit card numbers or raw banking credentials on our internal servers. The handling of your financial information is governed strictly by Stripe’s independent privacy framework and corporate rules.

5. DATA RETENTION PERIOD

We retain personal information only for the duration necessary to satisfy the objectives for which it was originally collected, or to adhere to binding legal requirements.

  • Customer Transactional Data: Financial records, invoicing details, and associated contact records are retained for a fixed period of seven (7) years following the completion of the respective transaction. This timeframe is strictly determined by statutory corporate tax regulations and auditing frameworks applicable under Singapore and European legislation.
  • General Correspondence: Enquiries and communication logs not resulting in a transaction are retained for a maximum of two (2) years before permanent deletion.

6. DATA PROTECTION MEASURES

We implement administrative controls, physical operational measures, and digital configurations to maintain the confidentiality and integrity of your personal records. Access to individual consumer data is restricted exclusively to essential corporate personnel bound by strict confidentiality requirements.

Please be advised that while we deploy industry-standard operational methods to protect personal information from unauthorised exposure or alteration, internet-based transmissions possess baseline vulnerabilities. No operational workflow can render electronic storage completely immune to external security breaches.

7. DATA RECIPIENTS AND INTERNATIONAL TRANSFERS

Your personal data is shared exclusively with necessary third-party entities strictly required to fulfil commercial commitments:

  • Internal logistics teams operating from our fulfillment center at 53 Ubi Avenue 1, Singapore 408934.
  • Selected international commercial carrier networks responsible for shipping products into the European region.
  • Our designated payment intermediary, Stripe.

Data transfers between Singapore and the European region are executed utilizing Standard Contractual Clauses (SCCs) or equivalent recognized international transfer mechanisms to ensure identical standards of data protection.

8. YOUR STATUTORY RIGHTS

Under the provisions of the GDPR (for European residents) and the PDPA (for Singapore citizens and residents), you possess distinct legal options regarding your personal records:

  • Right of Access: The right to demand comprehensive clarity regarding what personal data we hold.
  • Right of Rectification: The right to modify incorrect, incomplete, or outdated details.
  • Right of Erasure (“Right to be Forgotten”): The right to request full elimination of personal files, provided the data is no longer required for mandatory legal tax compliance or contract execution.
  • Right to Restrict Processing: The right to limit how your data is actively handled under distinct legal circumstances.
  • Right to Data Portability: The right to obtain a structured, machine-readable export of your personal information.

To assert any of these legal privileges, please forward an explicit request to our privacy department at indoor@briskpetsafe.com.

9. AMENDMENTS TO THIS REGULATION

We reserve the right to modify this document at our sole discretion to mirror current operational updates or legislative updates in Singapore and Europe. Any revisions take immediate effect upon publication on the Website.