FLUFFY HERO PTE. LTD. (trading as briskpetsafe) is committed to providing a transparent framework for returns and refunds, strictly adhering to the consumer protection regulations applicable within the European region and our local jurisdiction.
1. Right of Withdrawal (14-Day Return Policy)
In accordance with European consumer protection laws, customers located in Europe hold a statutory Right of Withdrawal. You have the right to withdraw from this contract and return your purchase within 14 days without providing any reason.
The withdrawal period expires 14 days from the day on which you, or a designated third party (other than the carrier), acquire physical possession of the goods.
To exercise your Right of Withdrawal, you must inform us of your decision to cancel the contract by contacting us at indoor@briskpetsafe.com.
If you choose to return an item under the standard Right of Withdrawal (where the item is not damaged or defective), the goods must be dispatched to our warehouse. The customer bears the direct cost of returning the goods.
Return Address: FLUFFY HERO PTE. LTD. 53 Ubi Avenue 1 Singapore 408934
2. Damaged or Defective Items
Should the item you receive exhibit a defect or physical damage upon arrival, please contact our customer support team at indoor@briskpetsafe.com within 14 days of receipt.
You are required to provide clear photographic evidence of the damage or defect in your email. Once the evidence is reviewed and verified by our team, we will process a full refund or arrange for a replacement shipment. For verified damaged or defective goods, you are not required to return the damaged item to our warehouse.
3. Shipping and Delivery Delays
We utilise priority logistics services provided by DHL, FedEx, and UPS. We monitor transit times closely.
If an order exceeds the standard estimated transit time for your region, please notify us. We will initiate a formal investigation with the respective carrier. Based on the findings of the carrier’s investigation, we will resolve the matter by either issuing a full refund or dispatching a replacement order.
4. Processing of Refunds
All approved refunds will be credited back to the original method of payment used at the time of purchase.
We process transactions and issue refunds across the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported E-wallets
Please note that the time it takes for the funds to appear on your statement depends on your bank or card issuer’s processing timelines.
5. Contact and Company Information
For any notifications regarding withdrawals, returns, or refunds, please direct your correspondence to the details below:
Company Name: FLUFFY HERO PTE. LTD. Brand: briskpetsafe Company Registration Number: 202205131C Email: indoor@briskpetsafe.com Telephone: +65 68407855 Registered Address & Warehouse: 53 Ubi Avenue 1, Singapore 408934 Website: www.briskpetsafe.com